Return Policy

Effective Date: 01-01-2025

1. General Policy Statement

We aim to ensure customer satisfaction with our software products and services. This return policy outlines the conditions and procedures for requesting refunds or exchanges. Please review it carefully.

2. Eligibility for Returns and Refunds

• Digital Website or Software Products:
  • Refunds are only applicable for Website or software that has not been downloaded, activated, or used.
  • Refund requests must be made within 15 days of purchase.
• Subscription-Based Services:
  • Refunds are offered for cancellations made within the trial period (if applicable).
  • After the trial period, refunds are generally not provided unless there is a technical issue caused by the company that cannot be resolved.
• Custom Website or Software Solutions:
  • Refunds for custom development projects are governed by the terms of the specific service agreement.
  • Partial refunds may apply based on the project's progress.

3. Non-Refundable Items

• Website or Software that has been downloaded, activated, or used.
• Licenses for perpetual Website or software once the activation key has been issued.
• Monthly or yearly subscription fees after the billing cycle has started.
• Services such as consultations, training, or custom integrations once delivered.

4. Refund Process

• Submit a refund request by contacting customer support at 123comsetup@gmail.com.
• Provide the order number, license key (if applicable), and the reason for the refund.
• Refunds are typically processed within 45 business days after approval.
• Refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

5. Exchange Policy

• If a purchased Website or software product is defective or does not function as advertised, we may offer a replacement or exchange.
• Exchanges must be requested within 15 days of purchase.
• Customers must provide evidence of the issue, such as screenshots or error logs.

6. Cancellation of Services

• Subscriptions can be canceled anytime through your account dashboard or by contacting support.
• Cancellation does not automatically qualify for a refund unless within the trial period or under specific circumstances outlined above.

7. Technical Issues

For technical issues, customers are encouraged to contact our support team for troubleshooting before requesting a refund or exchange.

8. Exceptions

Refunds may be granted outside these terms at the company's discretion in exceptional cases, such as fraud or billing errors.

9. How to Contact Us

If you have any questions or wish to request a refund, please reach out to:

• Email:123comsetup@gmail.com